Legal notice

Address

Telephone number / e-mail address

Fees other than the product price

Payment methods

Credit card, bank transfer, ApplePay, GooglePay, AmazonPay, PayPal, Rakuten Pay, PayPay
For detailed information on payment methods, please click here.

Time of payment

Credit card, ApplePay, GooglePay, AmazonPay, PayPal, Rakuten Pay, PayPay: at the time of purchase
Bank transfer: within one week of the invoice date

If you do not receive an email after ordering

All communications from us, such as payment confirmations and dispatch information, will be sent to the e-mail address you have provided.
Please check your email server or your reception settings.
We send our emails from the @camori.jp domain.
The following are possible reasons why you may not have received our emails.

The email is automatically classified as spam or junk mail due to the settings of your inbox folder.
The email address you provided is incorrect.

Storage of products after order confirmation

Time of delivery of goods.: Shipped within 5 days after confirmation of payment.

Returns, exchanges and defective products

Please note that returns, exchanges and cancellations will not be accepted in the following cases

Cancellation of an order after it has been confirmed
Returns or exchanges for reasons attributable to the customer
Returns or exchanges due to inability to deliver
Returns or exchanges of goods for which more than 8 days have elapsed since delivery
Return/exchange of goods that have been processed, repaired or cleaned by the customer
Return of used products with minimal scratches, stains, damage, fraying, etc.
Return/exchange of new items that have been used once by the customer
Return/exchange of new products in a special box with a damaged or lost box.
Return/exchange of products with a prior non-return policy stated on the product page.
Return/exchange of products with a warranty card that have lost the warranty card.

Notes on all products

The customer is responsible for the installation, assembly and wiring of the product.
Parts and manuals are not included unless stated in the text or in the photos.
Please contact us if you cannot see the detailed product images.
Returns will not be accepted even if the images have not been checked.
We do not guarantee installation costs, new replacement parts, etc. beyond the purchase price.

Notes on used products

Please check with the customer for missing parts, manufacturer's options, etc.
Due to the limited number of images, parts that do not affect practical use and minor scratches may not be shown on the website.
Please note that there are individual differences in the way the furniture is perceived, and that some odours may be present in used furniture.
We may not be able to respond to alterations or repairs made by the previous owner, damage to parts that cannot be seen with normal handling, or unexpected age-related deterioration.

Handling of vintage and antique items

The paintwork is weaker than that of modern furniture and there is a possibility of ring staining, colour fading or colour migration.
They are less strong than modern furniture and may shrink depending on the temperature and humidity at the time of installation and transportation.
As it is predominantly oiled and lacquered, please refrain from wiping it down with alcohol.
As the furniture is shipped with maintenance oil applied, the oil will adhere and turn brown when wiped with water.

Notation based on the Secondhand Articles Dealer Act

Name of authorised public safety commission: Tokyo Metropolitan Public Safety Commission