Refund policy

Return & Exchange Policy

We handle returns and exchanges as follows.

[Return period]
Returns are accepted only if you contact us within 7 days of delivery. After 7 days, returns cannot be accepted for any reason.

[Defective items or items that differ from the listing]
In the following cases, we will accept a return, refund, or exchange with shipping at our expense. Please contact us with photos within 7 days of delivery.
- The item differs from the description on the product page
- The item has an issue not described on the product page
- The item was damaged or soiled in transit (please keep the outer box if there is one; we will arrange repair, exchange, or refund after confirming with the carrier)

[Returns for personal reasons]
Returns are accepted only if all of the following conditions are met.
- You contact us within 7 days of delivery
- You cover the return shipping cost
- The item is returned in unchanged condition (we will inspect it upon arrival)
We will advise you on the return procedure, so please contact us before shipping the item back. Refunds may not be possible for items returned without prior notice.

[Cases where returns cannot be accepted]
- More than 7 days have passed since delivery
- The item has been used
- The item has been modified, repaired, or cleaned by the customer
- Returns due to age-related scratches, stains, damage, or wear characteristic of pre-owned items
- Items marked as non-returnable on the product page (such as items awaiting full listing)
- Items with a warranty card where the card has been lost
- The item's condition has deteriorated from the time of shipment

[Repairs]
Except for damage caused intentionally or by negligence, we are happy to discuss repairs at any time after purchase, even after the return period has passed.

[Cancellations]
Orders can be cancelled before shipment. For cancellations after shipment due to customer reasons or failed delivery access, the outbound shipping fee is non-refundable, and the return shipping fee will be deducted from the refund.

[Refund timing and method]
Refunds are processed after the returned item arrives and its condition is confirmed. Refunds are made via the original payment method as a rule.